My Account Q & A

Q:  I am trying to sign into my account and it won't take my password, how do I fix that?

   A:  Please use this link for a password reset.  An auto-genterated temporary password will be sent and you can change the password to a new one.


Q:  I signed into my account and cannot process my order.  I don't see anything wrong with it.

   A.  Most of the times it is because of the address.  Make sure that the state is actually picked out and in the billing and shipping sides of the account. Also, the phone number is mandatory, if you are missing a phone number please put it in both sides of billing and shipping.  In most cases that should solve your problem.